CUDDLY CRITTERS

Pet Sitting & Obedience Training

Providing Quality Care And Fun For Your Cat, Dog, Bird or Small Animal While You Are Away.

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POLICIES

The goal of Cuddly Critters is to provide you with peace of mind and your pet with a fun, stress free experience.  These policies are in place to ensure that we do not compromise the safety and well being of your pets or ourselves.

Pet sitting services will be provided in your home where your pet is most comfortable and less likely to become stressed or anxious.  For Mid-day Walking and In Home Pet Sitting, each visit will last approximately 30 minutes.  For all In Home Pet Sitting, Cuddly Critters cannot share responsibilities with others, such as family, friends, neighbors, etc. due to liability risks. 

Visits:  For all In Home Pet Sitting, Cuddly Critters requires atleast one visit per day for cats and other small animals. For dogs, at least two visits are required each day. This is for the safety and comfort of your pet.   

Fences/Doggy and Cat Doors:  If you have doggy or cat doors, the doors must be locked or deactivated while we are caring for your pets.  For the safety of your pet, dogs will be required to be on a leash at all times while outdoors. The only exception will be if you have a secure, fenced in yard.  If you prefer Cuddly Critters not to walk your dog then a secure, fenced in yard must be provided. 

Veterinary Release:  Each pet is required to have a signed veterinary release before Cuddly Critters can start services.

Vaccinations:  All pets must be up to date on their rabies vaccination.  Proof must be provided.

Health of Pet:  If your pet needs around the clock medical care, he or she would be better suited boarding at a vet's office.

Confirmation Calls:  If Cuddly Critters is watching your pets while you are away we will call you 3 days prior to departure to confirm the dates of service.  We also ask that you call us to confirm that you have arrived home. If we don’t hear from you, we will assume you have not arrived back home and will continue to provide services.  You will incur any corresponding charges.

Animal Behavior:  Cuddly Critters cannot accept animals who have shown aggression toward humans or other animals or who are overly protective and will not allow us safe and easy access to your home. 

Unforeseen Purchases:  Cuddly Critters requests that you provide all the necessary items that contribute to the health and well-being of your pet; i.e., food, litter, cleaning supplies etc. If you have not signed up for our Errand Service and Cuddly Critters has to purchase any necessary items, we will retain a receipt, and the client will be responsible for reimbursement of these items.  Our Errand Service trip fee will apply.

Cancellations: Our calendars fill up quickly.  Once Cuddly Critters has booked a service for you this may mean that we have had to refuse service to another client.   Therefore, cancellations must be made 72 hours before service has begun or you will be required to pay 50% of the total owed for the original scheduled pet sit invoice. This applies to all visits except regularly scheduled daily visits which must given cancellation notice 24 hours in advance.

Payment:  Cuddly Critters accepts cash or checks.  All payments must be made prior to the beginning of service.  For In Home Pet Sitting, a 25% deposit must be received within 7 days of booking your service.  Your requested dates will not be added to our schedule until this deposit has been received.  This deposit is non refundable.  The balance is due in full before service begins.  For Mid-Day Dog Walking payment is required at the end of the week for the following week.  If a check is returned you are required to pay the returned check fee and the entire invoice for services promptly via cash or money order.

Early Returns/Last minute Changes:  It is not unusual for trip plans to change at the last minute.  However, please understand that Cuddly Critters carefully schedules our time to service you and our other clients.  Therefore, once payment has been received and service has started, there will be no refunds made for early returns, changes of schedules, etc.

Holidays:  With the exception of severe weather, life threatening emergencies, or a death in the family, any cancellations prior to a major holiday; i.e.:  New Years Day, New Years Eve, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and  Christmas Day  with less than a seven day notice will result in 100% of the total invoice for scheduled pet care to be paid.  We request your understanding that Holiday travel is a peak service time for pet care.  Charges for services on the following holidays will be time and a half the regular rate: New Years Day, New Years Eve, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. 

Keys:  Cuddly Critters will obtain your house key during our initial meeting with you.  Due to security concerns, we CANNOT have the key left in a hidden place on the premises.  If you are not already doing so, please consider letting Cuddly Critters retain your house key.  In the event of an unexpected trip, you’ll be glad you did.  If you choose not to have Cuddly Critters retain a key, picking up and returning your keys requires two extra trips and there will be a $10 charge per trip for time and mileage.  Due to security concerns, Cuddly Critters will NOT leave keys locked inside your home at the end of the contract period.